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Address
1st Floor, Tower 4, Equinox Business Park,
LBS Marg, Off BKC, Kurla (W),
Mumbai - 400 070
Escalation Matrix For Trading & Demat Services
CUSTOMER CARE
Abhishek Vibhakar
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Email Id :
CUSTOMER CARE Head
Amit Aras
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Email Id :
COMPLIANCE OFFICER
Mr. Kalpesh Patel
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CEO
Mr. Jisang Yoo
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In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or NSE Exchange at https:/investorhelpline.nseindia.com/NICEPLUS/. or BSE Exchange at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or CDSL at https://www.cdslindia.com/Footer/grievances.aspx or MCX at https://www.mcxindia.com/Investor-Services/grievances/register-e-complaint
After you've exhausted all the options available for resolving your grievance, if you're still not satisfied with the outcome, you can initiate the dispute resolution process through the ODR Portal https://smartodr.in
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal. Our operational hours are from Monday - Friday, 9am to 6pm.