Escalation Matrix : For Trading & Demat Services
Customer Care
Executive
Address :
1st Floor, Tower 4,
Equinox Business Park,
LBS Marg, Off BKC, Kurla (W),
Mumbai - 400 070
Contact No :
1800-2100-818
Email Id :
help@mstock.com
Head of Customer Care
Escalation Point
Address :
1st Floor, Tower 4,
Equinox Business Park,
LBS Marg, Off BKC, Kurla (W),
Mumbai - 400 070
Contact No :
022-41887722
Email Id :
help@mstock.com
Compliance Officer
Kalpesh Patel
Address :
1st Floor, Tower 4,
Equinox Business Park,
LBS Marg, Off BKC, Kurla (W),
Mumbai - 400 070
Contact No :
022-41887777
Email Id :
compliance.officer@mstock.com
CEO
Jisang Yoo
Address :
1st Floor, Tower 4,
Equinox Business Park,
LBS Marg, Off BKC, Kurla (W),
Mumbai - 400 070
Contact No :
022-41887711
Email Id :
ceo@mstock.com
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or NSE Exchange at https:/investorhelpline.nseindia.com/NICEPLUS/. or BSE Exchange at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or CDSL at https://www.cdslindia.com/Footer/grievances.aspx or MCX at https://www.mcxindia.com/Investor-Services/grievances/register-e-complaint
After you've exhausted all the options available for resolving your grievance, if you're still not satisfied with the outcome, you can initiate the dispute resolution process through the ODR Portal https://smartodr.in
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal. Our operational hours are from Monday - Friday, 9am to 6pm.
Power your investments with our smart trading platforms
![mobilefooterimg](/Content/images/homepage/mobilefooterimg.webp)